Complaints Process
We welcome complaints as an opportunity to improve.
We welcome complaints as an opportunity to improve.
UNIT8D welcomes complaints as an opportunity to improve. Anyone affected by our activities – clients, candidates, workers, suppliers, subcontractors, or members of the public – can raise a complaint.
Complaints may be raised:
By email to info@unit8d.com (our main route)
Through our contact form
In writing to our registered address, or to your site manager or supervisor
If a disability or another reason makes it hard for you to write to us, call 020 3757 2488 and we will take your complaint down for you.
You do not need to use any specific wording or forms.
Tell us in your own words — we'll take it from there.
Acknowledgement – within two working days wherever reasonably practicable
Assessment – we assess seriousness and complexity
Investigation – proportionate to the complaint
Outcome – we inform you of the outcome and reasoning
Closure – we confirm corrective actions and capture lessons learned
If you are not satisfied with the initial response, you may ask for your complaint to be escalated for senior management review — email info@unit8d.com with “Escalation” in the subject line.
Nothing in our process limits your right to escalate a matter externally, including to a regulator or through legal proceedings.
Email: info@unit8d.com
Phone: 020 3757 2488
Address: Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE
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